Returns and Refund Policy

1. Definitions

In this Refund and Returns Policy, the following terms shall have the meanings set out below:

• "Consumer" means any natural person purchasing Products for purposes not related to their commercial, business, craft, or professional activities.
• "Customer" means any individual or legal entity that purchases Products from Destpeka, including both Consumers and commercial buyers.
• "Products" means the business equipment, parts, accessories, and related items offered for sale by Destpeka.
• "Return Period" means the timeframe within which a Customer may initiate a return as specified in Section 2 below.
• "UAE" means the United Arab Emirates.

2. Return Period and Conditions

Under UAE Consumer Protection Law, Consumers have the right to return Products within 15 calendar days from the date of delivery. Commercial customers (business-to-business transactions) may have different return rights as specified in their purchase agreement.

For change of mind returns, Consumers may return Products within 15 calendar days of delivery, provided the Products are unopened, unused, and in resalable condition. A restocking fee of up to 15% may apply to change of mind returns as permitted under UAE law.

3. Non-Returnable Items

The following items are non-returnable and non-refundable under this policy:

• Custom or Made-to-Order Products: Equipment manufactured specifically to Customer specifications, including custom-sized equipment, branded items, or specially configured products.
• Clearance or Final Sale Items: Products marked as "Final Sale", "Clearance", "As-Is", or with similar designations.
• Used or Installed Products: Products that have been used, installed, or modified in any way.
• Hygiene-Sensitive Products: Items such as food contact surfaces, cutting boards, and certain preparation equipment due to health and safety regulations.
• Discontinued Products: Products that have been discontinued by the manufacturer.
• Spare Parts and Accessories: Individual components, spare parts, and accessories unless defective.
• Software or Digital Products: Software licenses, digital manuals, or other intangible products.
• Products Damaged by Customer: Items damaged due to improper handling, installation, storage, or use.
• Products Missing Parts: Items returned without original packaging, accessories, or documentation.
• Products Beyond Return Period: Any product returned after the applicable Return Period has expired.

4. Return Process

5. Return Shipping

We recommend using a trackable shipping service and purchasing shipping insurance for returns valued over AED 1,000. Destpeka is not responsible for products lost or damaged during return shipping.

6. Inspection and Approval

7. Refund Methods and Timing

8. Exchanges

9. Damaged or Defective Items

10. Order Cancellations

11. Warranty Returns

12. International Returns

Refunds will be issued in AED at the exchange rate on the date of the original transaction. We are not responsible for currency fluctuation losses. Original shipping charges and any customs duties paid are non-refundable.

13. Consumer Rights Under UAE Law

This policy is subject to and complies with UAE Federal Law No. (15) of 2020 on Consumer Protection. Under this law, Consumers have certain rights that cannot be limited or excluded by this policy.

• Right to File Complaints: Consumers have the right to file complaints with the UAE Ministry of Economy.

14. Dispute Resolution

• The UAE Ministry of Economy – Consumer Protection Department (for Consumer disputes); or
• The courts of Dubai, United Arab Emirates (for commercial disputes).

15. Contact Information

If you have any questions about this Refund and Returns Policy or need assistance with a return, please contact us:

15. Contact Information

If you have any questions about this Refund and Returns Policy or need assistance with a return, please contact us: